It’s time to transform Council Tax administration and free up resources to concentrate on collection. In 2024/25 we automated over half-a-million CT Moves and Landlord-notified tenancy changes; Govtech customers used automation to free up the time of well over 100 experienced Revenues Officers just from automating CT Moves. 

In the first 3 months of 2025, 784,000 R&B forms were submitted to webCAPTURE, driving 9.6 million API calls to/from back-office systems to automate processing of these transactions. With automation rates averaging over 80% for our customers, the time saved equated to 94 FTE Revenues Officers. A clear sign that automation has shifted from optional to essential.

High volume transactional processes consume resources and eliminating unnecessary interventions is time you can save. webCAPTURE eliminates unnecessary intervention and creates ‘space’ so that expert resources are channelled only onto cases and towards customers that require such expertise. This means more people devoted to collection and recovery just 12 weeks from now.

That’s what you get with Automation Made Simple.

Automation made simple for OUR CUSTOMERS

Automation made simple, proven outcomes

Take a look at the automation rates our customers achieved in Q1 2025/26.

Well, webCAPTURE handles over 10,000 CT changes of address each week. Without automation, that’s 25 person years of work, equivalent to 100 FTE working flat-out over a year. And that’s just in Govtech customers. Isn’t it time for you to explore Automation Made Simple?

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