AUTOMATION made simple

90% is the new 80% for Revenues automation

After 11 years of live running, our webCAPTURE digital process automation service for Revenues, provides proven, stable, and predictable end-to-end automation. We think we have probably seen every conceivable case scenario, which is why our top-performing customers are now achieving end-to-end Council Tax Move automation rates in excess of 90%.

It’s time to transform Council Tax administration and free up resources to concentrate on collection. In 2023/24 we automated over half-a-million CT Moves and Landlord-notified tenancy changes; Govtech customers used automation to free up the time of well over 100 experienced Revenues Officers just from automating CT Moves. 

High volume transactional processes consume resources and eliminating unnecessary interventions is time you can save. webCAPTURE eliminates unnecessary intervention and creates ‘space’ so that expert resources are channelled only onto cases and towards customers that require such expertise. This means more people devoted to collection and recovery just 12 weeks from now.

That’s what you get with Automation Made Simple.

Automation made simple for Capita Revenues & Benefits users

Join the growing Capita community. 10 councils have already chosen Govtech’s automation on the basis of its reliable, proven performance.

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Automation made simple, proven outcomes

Take a look at the automation rates our customers achieved in Q4 2022/23.

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92% AUTOMATION | 16,091 CT TRANSACTIONS | 4,264 MOVES
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94% AUTOMATION | 22,074 CT TRANSACTIONS | 7,112 MOVES
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81% AUTOMATION | 22,935 CT TRANSACTIONS | 13,603 MOVES
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91% AUTOMATION | 4,211 CT TRANSACTIONS | 2,480 MOVES
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94% AUTOMATION | 36,597 CT TRANSACTIONS | 8,555 MOVES
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80% AUTOMATION | 11,250 CT TRANSACTIONS | 3,521 MOVES

Discover automation made simple

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WHAT WILL AUTOMATION MADE SIMPLE DELIVER FOR YOU?

Well, from January – March 2024, webCAPTURE handled around 10,000 CT changes of address each week. Without automation, that’s 25 person years of work, equivalent to 100 FTE working flat-out over a year. And that’s just in Govtech customers. Isn’t it time for you to explore Automation Made Simple?

Fill out your details and we’ll get in touch.