Proven Business outcomes in Revenues

Does automation work? We can guarantee it!

We could tell you all about it, but we’d rather show you; our customers’ success speaks volumes.

High volume transactional processes consume resources, so eliminating unnecessary interventions is time you can save. Council Tax moves is a prime example – complex transactions with lots of steps involved; a single change of address takes time to check and process. Govtech's digital process automation eliminates unnecessary interventions and automates changes of address. In 2021-22, we automated over half a million Council Tax address changes, submitted by citizens and landlords.

Just look at our customers' numbers over a 5-month period…


78% Automation
40,557 Council Tax transactions
14,045 Household Moves


78% Automation
10,024 Council Tax transactions
3188 Household Moves

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72% Automation
56,001 Council Tax transactions
21,004 Household Moves

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76% Automation
20,736 Council Tax transactions
8660 Household Moves

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70% Automation
52,884 Council Tax transactions
26,190 Household Moves

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77% Automation
17,009 Council Tax transactions
5950 Household Moves

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75% Automation
24,414 Council Tax transactions
9243 Household Moves

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78% Automation
49,817 Council Tax transactions
17,101 Household Moves


75% Automation
28,923 Council Tax transactions
12,537 Household Moves

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They listen, they respond positively, they’re pragmatic and they build end-to-end R&B solutions that work. I would highly recommend Govtech, the best partner we have worked with in the last 10 years. Steve Bird, Head of Welfare & Exchequer | Kirklees Metropolitan Borough Council
It has been an extraordinary and relentless year for the team in supporting both citizens and businesses. Luckily for us, with so many colleagues being moved onto grant work, having Govtech was invaluable and enabled us to maintain the everyday administration of my service. Martin Smith, Head of Revenues | Bristol City Council
Govtech was ‘a company with a mission’. A mission to help us break out of the silo we were in... What we found as we went along was that they are experts in the field in which they practice, Revenues and Benefits automation… Peter Honeywell, Transformation Architecture Manager | Plymouth City Council
The remarkable thing about webCAPTURE is the speed of implementation, which is extremely quick - we were realising savings and other benefits within 3 months of going live. You really don’t need to worry about integration and automation. David Walker, Head of Customer & Exchequer Services | City of York Council
Best company we have ever worked with! And you can quote me on that. Sue Knowles, Head of ICT, Revenues & Benefits | Sandwell Metropolitan Borough Council
Working with Govtech was incredibly easy. They understood our questions and issues, which is not always the case with other suppliers. It felt like one project team, and post project launch, they remain incredibly supportive. They are collaborative, and there are no hidden surprises: what Govtech promised, they delivered. Sue Virgin, Revenues Operations Manager | Salford City Council
They know exactly what you’re talking about and can provide an answer straight away. The team are friendly and you feel comfortable dealing with them. Paul Manning, Revenues Manager | Cheshire East Council
For more than 6 years, they have delivered end-to-end automation in a complex Revs & Bens world. We know how hard that can be amid constant change, but we don’t need to school them. They understand the business. They are a genuine pleasure to deal with and we can’t envisage a better solution. Neil Jamieson, Head of Service | The City of Edinburgh Council
Staff can naturally worry that technology might take their jobs away. But by involving and engaging them, the outcome is that we’ve taken the mundane work away and given staff time to concentrate on the higher value work that automation can’t do, such as engagement with vulnerable customers... I can honestly say it was the easiest, most successful IT project I’ve been involved with. Geraldine Goodwin, Revenues Manager | North Hertfordshire District Council

23m transactions automated in 2021



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