CORPORATE STRATEGY
Transform Revenues & Benefits operations while improving resident services
Revenues & Benefits teams face increasing pressure to process applications quickly, accurately and cost-effectively. A strong digital strategy helps councils not only meet these demands but also drive operational efficiency and deliver a better experience for residents.
Govtech, integrated with Netcall’s Liberty platform, connects citizen-facing services with back-office processes, ensuring that high-volume tasks are automated, workflows are coordinated, and teams have a clear view of operations.
Put Revenues & Benefits at the heart of your digital service
Up to 40% of all citizen contact is associated with Revenues & Benefits transactions. But because of the complexity of workstreams and legislative requirements, this high-volume area has often lagged in digital programmes. Until now.
Our full end-to-end digital process automation services are incorporated into Liberty, providing a single, joined-up solution that delivers unparalleled results for your digital transformation.
Gain the benefits of a joined-up digital solution
Revenues
Streamlined council tax and income processing
Benefits
Automated claims and adjustments
Citizen Services
Centralised visibility and engagement
Workflows
Coordinated routing and approvals
Business Rates
Accurate, consistent handling of high-volume transactions
Resource Management
Optimised allocation of staff and capacity
Liberty + Govtech captures, verifies and routes every interaction efficiently. Data flows into workflows and case management, reducing duplication and giving councils a single view of operations.
Is your Revenues & Benefits transformation delivering results?
Many councils digitise benefit claims, council tax payments and other citizen applications, but back-office work often remains manual. Work queues become congested, and residents continue to call for updates.
Liberty + Govtech bridges that gap, routing claims and payments directly into automated workflows and case management, reducing manual intervention and streamlining day-to-day Revenues & Benefits operations.
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Forms capture the right information for automated processing
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Case officers intervene only when rules require it
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Citizens can self-serve, viewing bills, payments and status updates through MyAccount
This provides a seamless, intuitive experience while integrating efficiently with back-office workflows.
HOW IT’S DELIVERED
Integrating with your chosen online platform
Liberty + Govtech works seamlessly with your existing Revenues & Benefits platform, whether that’s MRI, NEC or another solution. Our hosted services capture and process data from any online forms, providing front-to-back automation across high-volume transactions.
Councils using an online portal can still benefit from this joined-up approach, with every interaction flowing directly into workflows and case management. In this way, we deliver the full Revenues & Benefits component as part of your broader digital solution, giving teams oversight, reducing manual work and supporting more efficient service delivery.
Ready to start your automation journey?
WHAT OUR CUSTOMERS SAY
“We spoke at length with three of your existing customers. On a personal level, I am quite unused to hearing a supplier talked about in such glowing terms.” Prospective Govtech customer
“Lean means being efficient and effective. We just can’t afford to be doing anything that is not necessary.” Emma Rose, Strategic Development Manager | Plymouth City Council
“We are delighted to be extending our long association with Govtech. For more than 6 years, they have delivered end-to-end automation in a complex Revs & Bens world. We know how hard that can be amid constant change but we don’t need to school them. We can’t envisage a better solution.” Neil Jamieson, Senior Manager, Customer & Digital Services | City of Edinburgh Council