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We’re proud of our customers’ achievements. Our success stories demonstrate our eagerness to help local authorities overcome their obstacles and attain their goals.
North Hertfordshire Council
Modernising Council Tax services at a time of diminishing resources and increasing workload. Leading to 75% of online transactions automated, and a 4-6 week backlog reduced to 2 days.
WHAT OUR CUSTOMERS SAY
“We have loved working with you and your team over the years and are looking forward to working with you again on the new things we discussed." Sue Knowles, Head of ICT, Revenues & Benefits | Sandwell Metropolitan Borough Council
“We’ve processed £125m worth of grants so far; at one point, we had 85 staff answering the phones on this. But we’re still up to date with everything else.” Steve Bird, Head of Welfare & Exchequer | Kirklees Metropolitan Borough Council
“It has been an extraordinary and relentless year for the team in supporting both citizens and businesses. Luckily for us, with so many colleagues being moved onto grant work, having Govtech was invaluable and enabled us to maintain the everyday administration of my service.” Martin Smith, Head of Revenues | Bristol City Council
“We have been able to keep up with the work without needing to take on more temporary staff to replace the experience of those who have retired. It’s enabled a smaller and less experienced team to cope sustainably with a rising, complex workstream.” Anne Banner, Benefits Manager | North Hertfordshire District Council