Revenues and Benefits teams are facing constant pressure. Workload is rising while budgets tighten and the pressure to do more with less is relentless. The challenge is clear: how can Services break this cycle?
The answer is automation. Our customers have shown how automating routine processes creates valuable space for reallocating resources to higher-priority collection and intervention work.
The summer holidays are in full swing. And although my toddler is happily playing away at nursery throughout the week, I know from other parents, the summer holidays currently feel like a second job. It comes as no surprise that there’s a growing debate in the news about shortening the school summer break – six weeks is a long time to juggle childcare, work deadlines, and the guilt that comes with feeling like you’re never quite giving enough to either. The question is, how do you strike a balance without burning out? Work-life balance is key, and here at Govtech, I’m fortunate to have just that. (Plus, I have two more years before I need to comprehend the six-weeks holiday!)
The sun was shining, the drinks flowing and the BBQ sizzling as we all came together for Govtech’s annual summer get-together; even more special this year as we reflect on and celebrate our 20-year history. Joined by some of our Netcall colleagues, we returned to Ingleside House in Cirencester to mark the monumental occasion, toasting to the incredible success, growth and long-standing customer partnerships we’ve formed over the years – and there’s been quite a few!
In 2021, I found myself working in the world of Revenues and Benefits. Before then I didn’t give much thought to what was involved in Council Tax itself. Like many people, I just accepted it as a part of adult life – you get a bill once a year, and if you're like me, you set up a Direct Debit and forget about it.
They say stepping into a new job is like starting a new book. Well, I certainly needed to write a new chapter, dare I say it, even with retirement not too far off. After 26 years with Capita working as Head of Product for the Revenues & Benefits software, I knew I needed to make a change, and fortunately for me, Govtech offered me the right role at just the right time!!
Following in Netcall's footsteps, Govtech also participated in its own employee survey for 2024 and achieved an outstanding engagement rate of 83%! It is clear the team are proud to work for Govtech, and the results are testament to the inclusive, supportive and empowered work environment they’re a part of.
Local councils in England are in trouble. Many are heading towards a financial crisis due to years of severe underfunding, which – without action – will see significant cuts to vital public services. In fact, reports suggest that one in four English councils could go bankrupt in the next two years, amid an enormous £54bn funding black hole.
Having not long returned from the IRRV Annual Conference 2024, always a firm favourite, it’s true when they say everything happens at once. Settle in there’s a lot to share, including: our highlights from the IRRV, welcoming SIX new customers to the webCAPTURE community, and celebrating our long-standing customers.
As a Year 11 student at Deer Park School, this year is all about preparing for my GCSEs and making important decisions about my future. With so many career options available, I wanted to explore different work environments to see what might inspire me. This led me to Govtech for my work experience, where I was eager to learn all about the different aspects of office work. My week there gave me valuable insights and it helped shape my thoughts about my future career path.
Netcall, a leading provider of AI-powered automation and customer experience solutions, today announces the acquisition of Govtech, a pioneer in Revenues and Benefits automation. This acquisition aims to improve services and achieve cost savings for local government.
Amongst our busy schedules, it was great to get (most of) the team together for our annual summer event at The Corinium Hotel in Cirencester. The sun was on our side (result), as we spent the afternoon sharing team successes, getting to know the newest members of the Govtech family, celebrating work anniversaries, and of course, participating in Alan’s infamous quiz!
We’ve recently returned from the IRRV Spring Conference 2024 in Milton Keynes and the aptly named theme, 'Facing the Future: Planning for Change', created quite a buzz. We shared many conversations about what’s currently happening within the industry and how the need to be digitally inclusive is more important than ever. Workloads are increasing as budgets tighten, and the pressure to do more with what you have is relentless. But what can be done to break this cycle? Well, we were on hand to share how our customers have used automation to create ‘space’ for a reallocation of resources to their collection and intervention priorities.