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Revenues and Benefits teams are facing constant pressure. Workload is rising while budgets tighten and the pressure to do more with less is relentless. The challenge is clear: how can Services break this cycle?
The answer is automation. Our customers have shown how automating routine processes creates valuable space for reallocating resources to higher-priority collection and intervention work.
Local councils in England are in trouble. Many are heading towards a financial crisis due to years of severe underfunding, which – without action – will see significant cuts to vital public services. In fact, reports suggest that one in four English councils could go bankrupt in the next two years, amid an enormous £54bn funding black hole.
Last January, after Christmas and New Year celebrations were curtailed again, we saw off the peak in Omicron infections without these translating into mass hospitalisations. Finally, we could hope for a gradual return to some sort of normality, including being able to fly off somewhere for a summer holiday. What a difference 6 months makes!