Govtech blog

We’re delighted to announce that, after a 4-year interlude, the City of Wolverhampton Council has chosen Govtech once again to deliver digital process automation for Council Tax and Benefits. In the intervening period, Wolverhampton separately helped Govtech initially to design, and was the first to deploy, Govtech’s Universal Credit Digital Service (UCDS). Now, in a decision which reverses the switch to a competitive offering, Wolverhampton will re-adopt the full suite of Govtech digital process automation services in Revenues & Benefits.

What are your expectations and aspirations for automation in Revenues & Benefits? Who set these expectations? Are your aspirations high enough? Are you worried that using automation will mean losing control? We want to shatter some myths.

Its always a busy year end so we’re delighted that our customers have taken time out from annual billing, and even more rebates, to renew or extend our digital process automation services. We’re fortunate to have a strong and loyal customer base, so we’d like to express our thanks to the following councils, who have once again chosen to remain a part of the Govtech family:

Once again, another challenge, another burden faces Revenues teams as the Government look to local authorities to administer the £150 Council Tax energy rebate. As soon as we heard the news, we asked our customers to join a discovery call to see how automation can help them; it became apparent very quickly that it could. So, we delved deeper into what we could do for them (and non-Govtech customers) to overcome this latest challenge.

Let’s explore the issues…