Challenges of digital transformation and proven solutions
Digital transformation is a pressing issue for all organisations, but local government faces its own distinctive hurdles. Councils must deliver faster, more seamless services, all while managing tight budgets and grappling with legacy technology. Yet, driving transformation is complex: research indicates that three-quarters of digital transformation projects fail to yield returns exceeding their initial investment, with 70% of failures attributed to poor adoption and resistance to change. For local authorities, this highlights the importance of investing in digital solutions tailored to local government needs – striking a balance between citizen expectations and operational realities, and ultimately achieving measurable results.