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People are used to doing everything online – from shopping and banking to booking holidays. They expect things to be quick, easy and just work. That expectation applies to council services too.
Revenues & Benefits teams are under increasing pressure to manage rising workloads, improve customer experience and deliver more with limited resources. Automation is helping councils meet these challenges head-on by removing repetitive manual processes, reducing backlogs and creating more resilient, efficient services.
We’re getting ready to introduce a new service designed to tackle one of the most persistent challenges facing local authorities: managing high volumes of email efficiently. Developed in close collaboration with Manchester City Council, the new Inbox Assistant uses Netcall’s Liberty IDP technology to reduce manual effort and unlock further automation across Revenues & Benefits.
We’re delighted to share that Lichfield District Council has been shortlisted in the LGC Awards within the category of Innovation for its banded Council Tax Support as a Discount service. A brand-new offering that we developed together to digitally transform the way the council administers Council Tax Support.
Local government reorganisation (LGR) affects councils in different ways. First you need to come together and keep services operational, then you can think about digital transformation. But what if you could do both at the same time?
Across England, councils are contemplating, and in some cases already navigating, the most significant structural changes in decades. While authorities merge and consolidate, governance shifts and citizens expect to receive consistent, high quality services without interruption.
Automation has been on the local government agenda for years. Most councils are familiar with the term, and many believe they already understand what it means. But automation doesn’t mean the same thing to everyone – and that’s where expectations, ambition and outcomes can start to drift apart.
At Govtech, automation isn’t a destination or a one-off project. It’s a journey. One that progresses over time, deepens through partnership, and delivers more value as automation is continually refined and expanded.
The digital age that we live in is ever advancing at an incredible rate. With the introduction of automation, productivity is enhanced, and the bottom line is ultimately maximised. But what happens when, for some reason, data has been entered incorrectly by a claimant and the system is then unable to accurately verify it against the database?
Automation has been on the local government agenda for several years now and we all have a pretty good understanding of what it is. Or at least we believe we do. But does it have the same meaning to everyone?
I joined Govtech as their project manager almost 10 years ago. I had just completed 24 years of service for a large London Local Authority, and that was me done; I planned to put my work in Local Government firmly in the rear-view mirror. However, there was one company I felt compelled to say a personal goodbye to, and that was Govtech.
In the current economic climate, more pressure than ever before is being put onto Local Authorities to save money and resources and of course automation plays a big part in that.
Govtech is delighted to be featured in UKAuthority, covering details of it's new customer project with Leeds City Council.