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We’re delighted to share that Lichfield District Council has been shortlisted in the LGC Awards within the category of Innovation for its banded Council Tax Support as a Discount service. A brand-new offering that we developed together to digitally transform the way the council administers Council Tax Support.
Local government reorganisation (LGR) affects councils in different ways. First you need to come together and keep services operational, then you can think about digital transformation. But what if you could do both at the same time?
Across England, councils are contemplating, and in some cases already navigating, the most significant structural changes in decades. While authorities merge and consolidate, governance shifts and citizens expect to receive consistent, high quality services without interruption.
Automation has been on the local government agenda for years. Most councils are familiar with the term, and many believe they already understand what it means. But automation doesn’t mean the same thing to everyone – and that’s where expectations, ambition and outcomes can start to drift apart.
At Govtech, automation isn’t a destination or a one-off project. It’s a journey. One that progresses over time, deepens through partnership, and delivers more value as automation is continually refined and expanded.
Like many of you, we’ve not long returned from the IRRV Annual Conference and Exhibition 2025 and, once again, the event proved invaluable. As always, it’s the perfect opportunity to catch-up with so many of our customers, as well as meet new faces, and share automation stories about the real benefits and value our solutions are providing for councils all over the country.
Revenues and Benefits teams are facing constant pressure. Workload is rising while budgets tighten and the pressure to do more with less is relentless. The challenge is clear: how can Services break this cycle?
The answer is automation. Our customers have shown how automating routine processes creates valuable space for reallocating resources to higher-priority collection and intervention work.
The sun was shining, the drinks flowing and the BBQ sizzling as we all came together for Govtech’s annual summer get-together; even more special this year as we reflect on and celebrate our 20-year history. Joined by some of our Netcall colleagues, we returned to Ingleside House in Cirencester to mark the monumental occasion, toasting to the incredible success, growth and long-standing customer partnerships we’ve formed over the years – and there’s been quite a few!
In 2021, I found myself working in the world of Revenues and Benefits. Before then I didn’t give much thought to what was involved in Council Tax itself. Like many people, I just accepted it as a part of adult life – you get a bill once a year, and if you're like me, you set up a Direct Debit and forget about it.
They say stepping into a new job is like starting a new book. Well, I certainly needed to write a new chapter, dare I say it, even with retirement not too far off. After 26 years with Capita working as Head of Product for the Revenues & Benefits software, I knew I needed to make a change, and fortunately for me, Govtech offered me the right role at just the right time!!
Local councils in England are in trouble. Many are heading towards a financial crisis due to years of severe underfunding, which – without action – will see significant cuts to vital public services. In fact, reports suggest that one in four English councils could go bankrupt in the next two years, amid an enormous £54bn funding black hole.
Having not long returned from the IRRV Annual Conference 2024, always a firm favourite, it’s true when they say everything happens at once. Settle in there’s a lot to share, including: our highlights from the IRRV, welcoming SIX new customers to the webCAPTURE community, and celebrating our long-standing customers.
Netcall, a leading provider of AI-powered automation and customer experience solutions, today announces the acquisition of Govtech, a pioneer in Revenues and Benefits automation. This acquisition aims to improve services and achieve cost savings for local government.
We’ve recently returned from the IRRV Spring Conference 2024 in Milton Keynes and the aptly named theme, 'Facing the Future: Planning for Change', created quite a buzz. We shared many conversations about what’s currently happening within the industry and how the need to be digitally inclusive is more important than ever. Workloads are increasing as budgets tighten, and the pressure to do more with what you have is relentless. But what can be done to break this cycle? Well, we were on hand to share how our customers have used automation to create ‘space’ for a reallocation of resources to their collection and intervention priorities.