Govtech blog

The latest news and digital transformation insights from Govtech.

Posts about:

digital process automation

Govtech Solutions Limited statement – Response to the DWP letters addressing ‘Use of Robotics solutions’

Govtech Solutions Ltd – Response to the DWP letters addressing ‘Use of Robotics solutions’

In light of the recent letters our customers have received from the Department for Work and Pensions, we would like to clarify and provide reassurance to councils that, here at Govtech, we do not use robots or robotic processes in our service provision and delivery. Here, our Operations Director Nigel Phillips provides an explanation for Govtech customers, covering some uncertainties about the use of robots.

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Managing priorities throughout a pandemic, with Plymouth City Council blog post

Managing priorities throughout a pandemic, with Plymouth City Council

With our thanks to Emma Rose, Strategic Development Manager, with overall responsibility for Customer Services, Revenues and Welfare.

Early in 2020, Plymouth City Council began to implement Govtech’s webCAPTURE service, deploying a suite of Revenues forms developed in the Granicus govService customer experience platform, with full back-office integration and automated processing in the Capita Revenues system.

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Service upgrade

Major Upgrade of Large Landlord Schedule Functionality

Govtech Announces Major Upgrade of Large Landlord Schedule Functionality 

Govtech has announced a significant upgrade of its Landlord’s Schedule digital process automation service for councils. It imports lists of tenancy changes sent weekly by large landlords, typically as spreadsheets or CSV files, and automates processing of the changes in the Revenues system, treating each as an individual notification. Optionally, it also flags these as changes in circumstances in the Benefits system.

Rather than support a limited range of formats for Landlord’s Schedule, Govtech has announced it will extend its transformation routines to import Landlord’s Schedules in whatever format these are issued to Councils. This will remove the need for hundreds of tenancy changes to be manually processed each week. Between one third and one half of all address change notifications received by councils are submitted by large or small landlords. All will now be fully automated by webCAPTURE.

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Renews contract

Bradford Renews webCAPTURE for a further 4 years

Bradford Renews webCAPTURE for a further 4 years 

The City of Bradford MDC has renewed its webCAPTURE digital process automation service for Council Tax and Business rates for a further 4 years, via G-Cloud 11. As part of the new contract, the council will deploy additional webCAPTURE modules to automate changes of tenancy notifications submitted by landlords, and student discount applications. 

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Hambleton Hall

Hambleton webCAPTURE

Hambleton District Council adopts webCAPTURE Revenues

Hambleton District Council has entered into a G-Cloud 10 contract with Govtech for the deployment of its webCAPTURE Revenues digital process automation service. The council will initially use Govtech’s intuitive web forms to capture online day-to-day notifications and service requests for Council Tax and Business Rates, processing of which webCAPTURE will automate in Hambleton’s Northgate Revenues & Benefits system.

Auto-indexing of associated documentation into Information@Work is a standard feature of the hosted service. The initial contract is for 15 months during which a new suite of Revenues web forms, designed by Govtech, will be added to the council’s My Account portal using webCAPTURE for process automation.

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