Govtech blog

The latest news and digital transformation insights from Govtech.

Posts about:

digital process automation

Forming partnerships that last; latest customer news

Forming partnerships that last; latest customer news

Its always a busy year end so we’re delighted that our customers have taken time out from annual billing, and even more rebates, to renew or extend our digital process automation services. We’re fortunate to have a strong and loyal customer base, so we’d like to express our thanks to the following councils, who have once again chosen to remain a part of the Govtech family:

Read More
Have you got the ‘energy’ for another council tax rebate?

Have you got the ‘energy’ for another council tax rebate?

Once again, another challenge, another burden faces Revenues teams as the Government look to local authorities to administer the £150 Council Tax energy rebate. As soon as we heard the news, we asked our customers to join a discovery call to see how automation can help them; it became apparent very quickly that it could. So, we delved deeper into what we could do for them (and non-Govtech customers) to overcome this latest challenge.

Let’s explore the issues…

Read More
Keeping-up-daily-HBSTOP-and-LCTR-workload-with-Kirklees-Council

Keeping up with the daily HBSTOP and LCTR workload, with Kirklees Council

With our thanks to Adele Nicholson and Alex Ewart, Project Officers at Kirklees Metropolitan Borough Council.

The recent publication of guidance for the new ‘Household Support Fund’, combined with the existing pressures on welfare and benefits teams, means that there has been no let up for councils as they continue to battle an increasing volume of daily HBSTOP and LCTR change notifications.

Read More
Back together in Telford, IRRV Annual Conference ’21 recap

Back together in Telford, IRRV Annual Conference ’21 recap

It felt like a long overdue catch up but was great to finally meet councils and R&B professionals mask-to-mask and face-to-face once again at the IRRV Annual Conference in Telford over the 6th & 7th October 2021. It was even more rewarding for having co-participated with our partner Granicus UK as we reinforce our determination to provide the best digital experience for councils and their citizens.

Read More
Welcome to the webCAPTURE family; latest customer news

Welcome to the webCAPTURE family; latest customer news

It’s been an extremely busy couple of months here at Govtech and we’re delighted to welcome Nottingham City Council and Isle of Anglesey County Council to the webCAPTURE community of customers. We are equally delighted by so many Govtech customers choosing to renew their hosted digital process automation services recently; so here is our September '21 customer news round-up.

Read More
Govtech Solutions Limited statement – Response to the DWP letters addressing ‘Use of Robotics solutions’

Govtech Solutions Ltd – Response to the DWP letters addressing ‘Use of Robotics solutions’

In light of the recent letters our customers have received from the Department for Work and Pensions, we would like to clarify and provide reassurance to councils that, here at Govtech, we do not use robots or robotic processes in our service provision and delivery. Here, our Operations Director Nigel Phillips provides an explanation for Govtech customers, covering some uncertainties about the use of robots.

Read More
Managing priorities throughout a pandemic, with Plymouth City Council blog post

Managing priorities throughout a pandemic, with Plymouth City Council

With our thanks to Emma Rose, Strategic Development Manager, with overall responsibility for Customer Services, Revenues and Welfare.

Early in 2020, Plymouth City Council began to implement Govtech’s webCAPTURE service, deploying a suite of Revenues forms developed in the Granicus govService customer experience platform, with full back-office integration and automated processing in the Capita Revenues system.

Read More
Service upgrade

Major Upgrade of Large Landlord Schedule Functionality

Govtech Announces Major Upgrade of Large Landlord Schedule Functionality 

Govtech has announced a significant upgrade of its Landlord’s Schedule digital process automation service for councils. It imports lists of tenancy changes sent weekly by large landlords, typically as spreadsheets or CSV files, and automates processing of the changes in the Revenues system, treating each as an individual notification. Optionally, it also flags these as changes in circumstances in the Benefits system.

Rather than support a limited range of formats for Landlord’s Schedule, Govtech has announced it will extend its transformation routines to import Landlord’s Schedules in whatever format these are issued to Councils. This will remove the need for hundreds of tenancy changes to be manually processed each week. Between one third and one half of all address change notifications received by councils are submitted by large or small landlords. All will now be fully automated by webCAPTURE.

Read More
Renews contract

Bradford Renews webCAPTURE for a further 4 years

Bradford Renews webCAPTURE for a further 4 years 

The City of Bradford MDC has renewed its webCAPTURE digital process automation service for Council Tax and Business rates for a further 4 years, via G-Cloud 11. As part of the new contract, the council will deploy additional webCAPTURE modules to automate changes of tenancy notifications submitted by landlords, and student discount applications. 

Read More