Govtech blog

The latest news and digital transformation insights from Govtech.

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Universal Credit

Returning to the premiership: City of Wolverhampton Council has reinstated webCAPTURE and eCAPTURE

Returning to the premiership: City of Wolverhampton Council has reinstated webCAPTURE and eCAPTURE

We’re delighted to announce that, after a 4-year interlude, the City of Wolverhampton Council has chosen Govtech once again to deliver digital process automation for Council Tax and Benefits. In the intervening period, Wolverhampton separately helped Govtech initially to design, and was the first to deploy, Govtech’s Universal Credit Digital Service (UCDS). Now, in a decision which reverses the switch to a competitive offering, Wolverhampton will re-adopt the full suite of Govtech digital process automation services in Revenues & Benefits.

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Forming partnerships that last; latest customer news

Forming partnerships that last; latest customer news

Its always a busy year end so we’re delighted that our customers have taken time out from annual billing, and even more rebates, to renew or extend our digital process automation services. We’re fortunate to have a strong and loyal customer base, so we’d like to express our thanks to the following councils, who have once again chosen to remain a part of the Govtech family:

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Welcome to the webCAPTURE family; latest customer news

Welcome to the webCAPTURE family; latest customer news

It’s been an extremely busy couple of months here at Govtech and we’re delighted to welcome Nottingham City Council and Isle of Anglesey County Council to the webCAPTURE community of customers. We are equally delighted by so many Govtech customers choosing to renew their hosted digital process automation services recently; so here is our September '21 customer news round-up.

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Partnership

Ealing and Northampton Councils Extend UCDS

Ealing and Northampton Councils Extend UCDS

Ealing Council and Northampton BC have extended their contracts with Northgate Public Services for provision of Govtech’s Universal Credit Digital Service, each for a further 12 months. As the Covid-19 lockdown leads to a huge increase in the number of people in receipt of Universal Credit, UCDS will play an increasingly important role in ensuring that councils stay on top of a work stream that is beginning to rapidly increase in size.

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New service deployed

Kirklees MBC transforms productivity with UCDS

After an extensive period of working with Govtech to test and enhance its Universal Credit Digital Service (“UCDS”) Kirklees MBC has deployed the UCDS to great effect. UCDS supports Kirklees’ policy of reviewing entitlement to Council Tax Reduction only three times a year, unless there are any significant changes meanwhile.

Complementing its comprehensive filtering, matching and pre-assessment of LCTR Change Notifications received daily from the DWP, the most advanced configuration of UCDS has resulted in a 62% reduction in work items created in the back office system. Download the case study here.

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