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The latest news and digital transformation insights from Govtech.

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Govtech Solutions Limited statement – Response to the DWP letters addressing ‘Use of Robotics solutions’

Govtech Solutions Ltd – Response to the DWP letters addressing ‘Use of Robotics solutions’

In light of the recent letters our customers have received from the Department for Work and Pensions, we would like to clarify and provide reassurance to councils that, here at Govtech, we do not use robots or robotic processes in our service provision and delivery. Here, our Operations Director Nigel Phillips provides an explanation for Govtech customers, covering some uncertainties about the use of robots.

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Partnerships and longevity; latest customer renewals

It’s been a busy year end, but we’re grateful that Bedford Borough Council, City of Edinburgh Council, Dudley Council, Dumfries and Galloway Council, Milton Keynes Council, North Ayrshire Council, Northampton Borough Council, Northumberland County Council, Reigate and Banstead Borough Council and South Ayrshire Council, have all chosen to renew our digital process automation services.

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Do you think about a company’s culture blog post

Do you think about a company’s culture or organisational fit when choosing a supplier? Can you, should you?

In my almost 32 years of Local Authority experience I am still intrigued to learn how important company culture is to make long lasting relationships with suppliers. If I look back at all the ITTs I worked on, both developing and evaluating, as then as a bidder, they were all designed to be scored against criteria that could differentiate the offerings and be assessed against strict objective measures; this was obviously the essential nature of the tender design and would stand up to scrutiny of rigour and fairness if challenged. But during the process how much did people’s own personal feelings towards a company’s approach or their people still influence their final decision? If it did, is this wrong or inevitable?

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Covid-19 update

Govtech Solutions Ltd - Covid 19 Update

Govtech Solutions Ltd COVID-19 Update

As valued customers and partners we appreciate your loyalty and the trust you put in us and would like to explain our approach to COVID-19.

We are taking prudent precautions at Govtech and adhering to the guidelines from the Government. We have activated our Business Continuity Plan and business is continuing as normal. There is no current or anticipated impact on our operations, Help Desk or SLAs.

We have enabled secure, remote working capabilities for all Govtech employees. We will continually monitor and assess the situation and of course follow the guidance issued by the UK’s Chief Medical Officer.

There will be a greater need for, and demand from, citizens to be able to transact online, so now may be a good time to increase signposting to online channels via simple measures such as website pop-ups, email auto-responses, automated attendant greetings, Twitter feeds, etc.

We retain significant capacity to support increased online take-up and to potentially assist customers in other ways. So, if you believe Govtech can be of further assistance to you during the next few extraordinary weeks and months, or if you have any questions or queries, please don’t hesitate to get in touch via email.

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Technology feature

Govtech Feature in Parliamentary Review Magazine

The Parliamentary Review magazine

Govtech has accepted an invitation to feature in the 2019 edition of The Parliamentary Review magazine as a showcase for best practice in its industry.

Across all policy sectors, The Review is distributed to over half a million individuals each year, including MPs, Peers, Chief Executives, Vice Presidents, Chief Information Officers, Chief Technology and Procurement Officers, as well as to the technology arms of leading organisations within the Finance, Transport and Manufacturing sectors.

The Parliamentary Review will be published in September.

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