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We’re getting ready to introduce a new service designed to tackle one of the most persistent challenges facing local authorities: managing high volumes of email efficiently. Developed in close collaboration with Manchester City Council, the new Inbox Assistant uses Netcall’s Liberty IDP technology to reduce manual effort and unlock further automation across Revenues & Benefits.
We’re delighted to share that Lichfield District Council has been shortlisted in the LGC Awards within the category of Innovation for its banded Council Tax Support as a Discount service. A brand-new offering that we developed together to digitally transform the way the council administers Council Tax Support.
It seems a while ago but in the Chancellor’s Spring Budget 2024, there was a section focused on public service productivity, with services tasked to become more digitally inclusive, to explore artificial intelligence (AI) and to use automation to improve productivity. Although local authorities were not specifically mentioned in that part of the Budget, Ministers this week wrote to Chief Executives formally asking councils to produce productivity plans. Amidst some understandable groans, it remains the case that every forecaster is predicting continued pressure on council finances so, to many of us, this seems like déjà vu. Whoever forms a government after the next election will be looking to productivity as a means to increase capacity. As experts in Revenues and Benefits automation, we have a good understanding of how it improves productivity and increases capacity.
Earlier this month we attended the IRRV Annual Conference and Exhibition 2023 in Telford. Although we support many, if not most of the IRRV expos across the UK, this is by far the largest in our industry. And judging by how busy our stand was, it appears that the majority of local authorities across England and Wales attended – we got to meet our Scottish peers at their own Conference last month.