Govtech blog

Revenues and Benefits teams are facing constant pressure. Workload is rising while budgets tighten and the pressure to do more with less is relentless. The challenge is clear: how can Services break this cycle?

The answer is automation. Our customers have shown how automating routine processes creates valuable space for reallocating resources to higher-priority collection and intervention work.

They say stepping into a new job is like starting a new book. Well, I certainly needed to write a new chapter, dare I say it, even with retirement not too far off. After 26 years with Capita working as Head of Product for the Revenues & Benefits software, I knew I needed to make a change, and fortunately for me, Govtech offered me the right role at just the right time!!