Govtech blog

The latest news and digital transformation insights from Govtech.

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UCDS

Govtech Solutions Limited statement – Response to the DWP letters addressing ‘Use of Robotics solutions’

Govtech Solutions Ltd – Response to the DWP letters addressing ‘Use of Robotics solutions’

In light of the recent letters our customers have received from the Department for Work and Pensions, we would like to clarify and provide reassurance to councils that, here at Govtech, we do not use robots or robotic processes in our service provision and delivery. Here, our Operations Director Nigel Phillips provides an explanation for Govtech customers, covering some uncertainties about the use of robots.

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Partnership

Ealing and Northampton Councils Extend UCDS

Ealing and Northampton Councils Extend UCDS

Ealing Council and Northampton BC have extended their contracts with Northgate Public Services for provision of Govtech’s Universal Credit Digital Service, each for a further 12 months. As the Covid-19 lockdown leads to a huge increase in the number of people in receipt of Universal Credit, UCDS will play an increasingly important role in ensuring that councils stay on top of a work stream that is beginning to rapidly increase in size.

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New service deployed

Kirklees MBC transforms productivity with UCDS

After an extensive period of working with Govtech to test and enhance its Universal Credit Digital Service (“UCDS”) Kirklees MBC has deployed the UCDS to great effect. UCDS supports Kirklees’ policy of reviewing entitlement to Council Tax Reduction only three times a year, unless there are any significant changes meanwhile.

Complementing its comprehensive filtering, matching and pre-assessment of LCTR Change Notifications received daily from the DWP, the most advanced configuration of UCDS has resulted in a 62% reduction in work items created in the back office system. Download the case study here.

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Extended partnership

Ealing Council Renews

Ealing Council Renews eCAPTURE and adds UCDS

Ealing LBC marked eleven continuous years’ use of Govtech’s eCAPTURE Benefits digital process automation service by extending  and adding Govtech’s new UCDS service to improve the management and processing of daily changes notified via ATLAS.

Further information about eCAPTURE can be found here; further information about UCDS can be found here.

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