Milton Keynes Adopts UCDS

Milton Keynes Councilis the latest council to adopt Govtech’s Universal Credit Digital Service via a contract with Northgate Public...

Ealing and Northampton Councils Extend UCDS

Ealing Council and Northampton BC have extended their contracts with Northgate Public Services for provision of Govtech’s Universal Credit Digital Service, each for a further 12 months. As the Covid-19 lockdown leads to a huge increase in the number of people in receipt of Universal Credit, UCDS will play an increasingly important role in ensuring that councils stay on top of a work stream that is beginning to rapidly increase in size.

Govtech Solutions Ltd COVID-19 Update

As valued customers and partners we appreciate your loyalty and the trust you put in us and would like to explain our approach to COVID-19.

We are taking prudent precautions at Govtech and adhering to the guidelines from the Government. We have activated our Business Continuity Plan and business is continuing as normal. There is no current or anticipated impact on our operations, Help Desk or SLAs.

We have enabled secure, remote working capabilities for all Govtech employees. We will continually monitor and assess the situation and of course follow the guidance issued by the UK’s Chief Medical Officer.

There will be a greater need for, and demand from, citizens to be able to transact online, so now may be a good time to increase signposting to online channels via simple measures such as website pop-ups, email auto-responses, automated attendant greetings, Twitter feeds, etc.

We retain significant capacity to support increased online take-up and to potentially assist customers in other ways. So, if you believe Govtech can be of further assistance to you during the next few extraordinary weeks and months, or if you have any questions or queries, please don’t hesitate to get in touch via email.

Plymouth City Council adopts webCAPTURE

Plymouth City Council has chosen the Granicus-Firmstep platform with Govtech’s hosted webCAPTURE digital process...

Govtech is delighted to have secured Platinum Sponsorship of the Granicus Customer Summit being held on 30^th January 2020 at the Royal Institute of British Architects in London. Click here for further information.

After an extensive period of working with Govtech to test and enhance its Universal Credit Digital Service (“UCDS”) Kirklees MBC has deployed the UCDS to great effect. UCDS supports Kirklees’ policy of reviewing entitlement to Council Tax Reduction only three times a year, unless there are any significant changes meanwhile.

Complementing its comprehensive filtering, matching and pre-assessment of LCTR Change Notifications received daily from the DWP, the most advanced configuration of UCDS has resulted in a 62% reduction in work items created in the back office system. Download the case study here.

Govtech Customers Win at the IRRV Awards 2019

Congratulations and thank you to Kirklees Council as they implement another of Govtech’s service options – Online Authenticated Students Council Tax Exemption and...

The Parliamentary Review Magazine

Govtech is delighted to be featured in the latest copy of the Parliamentary Review Magazine

We are a service company and our...

Is Digital Transformation Delivering on Its Promises?

by Andy Melvin, Managing Director, Govtech Solutions Limited.

If you’re managing a...

North Hertfordshire DC extends webCAPTURE

North Hertfordshire DC has contracted direct with Govtech via G-Cloud to extend its webCAPTURE Revenues digital process...

Perth and Kinross Council

Perth & Kinross Council has been the first authority to make use of G-Cloud 11 to contract direct with Govtech for the continuation of...