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As the holidays fast approach, we’d like to take a minute to wish all our customers, colleagues and partners a very Merry Christmas! This year has whizzed by in a flash so it’s a big thanks to all our customers for keeping us so busy. We wouldn’t want it any other way.
Like many of you, we’ve not long returned from the IRRV Annual Conference and Exhibition 2025 and, once again, the event proved invaluable. As always, it’s the perfect opportunity to catch-up with so many of our customers, as well as meet new faces, and share automation stories about the real benefits and value our solutions are providing for councils all over the country.
The sun was shining, the drinks flowing and the BBQ sizzling as we all came together for Govtech’s annual summer get-together; even more special this year as we reflect on and celebrate our 20-year history. Joined by some of our Netcall colleagues, we returned to Ingleside House in Cirencester to mark the monumental occasion, toasting to the incredible success, growth and long-standing customer partnerships we’ve formed over the years – and there’s been quite a few!
In 2021, I found myself working in the world of Revenues and Benefits. Before then I didn’t give much thought to what was involved in Council Tax itself. Like many people, I just accepted it as a part of adult life – you get a bill once a year, and if you're like me, you set up a Direct Debit and forget about it.
Having not long returned from the IRRV Annual Conference 2024, always a firm favourite, it’s true when they say everything happens at once. Settle in there’s a lot to share, including: our highlights from the IRRV, welcoming SIX new customers to the webCAPTURE community, and celebrating our long-standing customers.
Amongst our busy schedules, it was great to get (most of) the team together for our annual summer event at The Corinium Hotel in Cirencester. The sun was on our side (result), as we spent the afternoon sharing team successes, getting to know the newest members of the Govtech family, celebrating work anniversaries, and of course, participating in Alan’s infamous quiz!
We’ve recently returned from the IRRV Spring Conference 2024 in Milton Keynes and the aptly named theme, 'Facing the Future: Planning for Change', created quite a buzz. We shared many conversations about what’s currently happening within the industry and how the need to be digitally inclusive is more important than ever. Workloads are increasing as budgets tighten, and the pressure to do more with what you have is relentless. But what can be done to break this cycle? Well, we were on hand to share how our customers have used automation to create ‘space’ for a reallocation of resources to their collection and intervention priorities.
Earlier this month we attended the IRRV Annual Conference and Exhibition 2023 in Telford. Although we support many, if not most of the IRRV expos across the UK, this is by far the largest in our industry. And judging by how busy our stand was, it appears that the majority of local authorities across England and Wales attended – we got to meet our Scottish peers at their own Conference last month.
Our technological world is ever changing and ever advancing, so it’s more important than ever that we keep up to date with the world of data protection so that we can continue to keep our customers data as safe and secure as ever before.
Without a doubt, 2022 was a challenging year for the UK. The pandemic, that seemed to have lasted forever, was slowly coming to an end and there was hope that everything might return to normal. But unforeseen events, like the Russian invasion of Ukraine, had a shocking impact on the global economy and, consequently, on everyone's day-to-day life. Energy costs reached previously unheard-of heights and exacerbated inflation.
The largest event on the Revenues & Benefits calendar, the 2022 IRRV Annual Conference & Exhibition in Telford, held at the beginning of October was as usual well attended, vibrant and informative with many brilliant speakers delivering their thoughts on most important topics impacting local authorities. We’d like to thank the Institute for organising such a valuable event.
Monday September 12th was a very special day for Govtech this year, as two of our colleagues, Catherine and Andrew, said ‘I do’ in front of their family, friends and co-workers and united in marriage.